I’m starting a Mojo Marketplace Diary of Fail.
EDIT: I should qualify that by saying that I’m talking specifically about the One-Click Install feature connected to Bluehost.
Starting right now, I’m going to write down every time this shitty piece of software craps out which, so far, has been on EVERY SINGLE INSTALL ATTEMPT.
2013-06-23 : Attempt to install WordPress fails
2013-06-23 : Technician suggests the problem is permissions related. This was a new folder. Permissions were default and correct according to technician’s instructions.
2013-06-24 : Technician suggests the problem is with my .htaccess file. Renamed .htaccess file. Fails again. I get a little upset.
2013-06-25 : Technician installs WordPress himself instead. I call it a job well done.
2013-06-25 : I ask what the problem was, the technician tells me the php.ini was interfering with the install script… what? Nevermind. I don’t want to know.
2013-06-28 : Attempted to install WordPress on another domain. It fails. I cuss and throw stuff. Resolve I don’t need to install WordPress. This is a low-priority project.
2013-07-05 : Attempt to install vTiger CRM fails
2013-07-05 : Technician suggests it might be the php.ini file located in the root folder. There was no php.ini file located in the root folder.
2013-07-05 : Technician suggests I rename the public_html folder and try to reinstall to see what happens. Nothing. Nothing happens. I rename it back on my own initiative because otherwise… I have no websites. Schmuck.
2013-07-08 : Attempt to install Magento fails. I go to bed instead. Tomorrow is a new day.
2013-07-09 : A new day full of fail. The attempt to install Magento fails again. I click on “Show debug” to see if there’s an error message, but the link to the image that is supposed to be a screenshot of the error is broken:
2013-07-09 : Magento installation succeeds on a different account, different server, different domain. I feel dizzy with accomplishment. No one will know why this successful installation happened.
2013-07-09 : My excitement was short-lived. Despite a success screen confirming the user ID and password, the assigned user ID and password does not, in fact, log into the admin panel of Magento. In actuality, it does nothing. The “Forgot your password” link works, but an email is never sent, I suspect because Bluehost’s SMTP relay is on port 26 rather than 25. Some may argue that they do this to deter spammer, but I think they do it to annoy people and make things generally unpleasant. Either way, I am now the proud owner of a perfectly unusable Magento installation. Thanks, Mojo.
2013-07-10 : Tentative hope! After finding my blog post, (bonus points for proper social media monitoring, by the way) Mojo contacted me and are now testing installations on both my accounts. I’ve seen no less than 4 successful installation emails. Waiting with baited breath to hear that it’s OK to install again. Of course, when I last tried to install Magento I got a successful install email only to find myself locked out of the installed copy… So, tentative hope.
2013-07-11 : Though I had been told I’d receive an email asking for more information by Mojo, I never did receive an email. I also didn’t get a message that it was OK to install things again, but I gave it a shot anyway, since I’m trying to reset a current installation of WordPress. No such luck. Debug screen shows a blank password… This gives me an idea!
2013-07-11 : SUCCESS!!!! I installed WordPress through Mojo! The problem seems to be that the script blanks out complex passwords! Using a simple password (no special characters) the installer completed! I think this also explains why I was locked out of the Magento installation. In that instance, the installer probably completes, but strips special characters from the admin password. Off to test my theory!
2013-07-11 : Tried to uninstall the password-locked Magento through Mojo. Uninstall hangs, without an error message. Looks like I’m going to just delete the database and files manually.
2013-07-11 : Uninstallation happened successfully even though the web page never confirmed the action completed.
2013-07-12 : Reinstalled Magento with a simple alphabetic password. Install completed successfully, but the combination of admin id and password confirmed by the installation screen didn’t work to get into the administration menus. Password recovery link doesn’t send an email. Not surprising, really, since it’s not configured to relay mail yet.
2013-07-18 : Tired of waiting, I try to install Magento onto a dummy directory. This time it errors out saying there’s not enough memory set: “ERROR: The script requires a minimum INI setting for memory_limit of 256M and it is set to 128M.”
HOW IS THIS PROGRESS???
2013-07-19 : Thanks to a Bluehost technician the memory limit setting was put back to 256M, so I was able to once again install Magento. Magento installed successfully, and I was ready to call it a win, but no. We’re still on the Mojo Failboat. The password given during installation was not correctly installed. I’ll have to hack into this one too. Why is it so hard to transfer a string? I didn’t even use a complicated password!
2013-09-17 : My work has kept me busy, but today I went back to install another WordPress instance for a client. Since I didn’t have a lot of time, I decided I was going to use the Mojo Installer. Surely by now they’ve fixed it. I entered the required information, but I didn’t want to take a chance, and I used a simple password. The same one that I previously used on 2013-07-11 and had worked. This time, an error message appeared to let me know that the password must be a minimum of 8 characters. Fair enough. I make the change and I go to press on … wait… The button says loading. It’s not clickable. There’s a button next to it to change the install directory. That one seems to work, but I don’t want to press it yet because if I do, it’ll start over again and I’ll lose the information I entered. The “Loading” button never unfreezes, however, so I have to press the change directory button. Of course I have to re-enter the information, but then it works. Maybe my standards have eroded, because I’m calling this one a win.
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