For years, now, ever since that fateful Eurovision appearance of Michael Flatley and Jean Butler, I have been a huge fan of Riverdance, Irish dancing and the music of Riverdance. I have bought many a ticket to the show, merchandise, souvenirs and trinkets for the Riverdance fans in my life. If you want to remember […]
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As I’m starting to write this post, I’m realizing that I write a lot to gripe about stuff, and in particular I like to write about poor customer experiences. Nonetheless, here we go again: Lots of people have enrolled in the Best Buy Reward Zone. None of them have reported any difficulty at all. I […]
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We got a nice Western Digital My Book Live Duo NAS unit at work today. Installation and configuration took 15 minutes. Accessing it took 5 hours and a tech support call. Rebuilding it to RAID1 took another 8 hours. (WTF! Really??!?) First let me just say that Western Digital support is awful. I don’t even […]
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Because it’s Wednesday, our VOIP phones have once again disconnected from the France office ASTERISK server. It happens intermittently and, according to France, it is never caused by something on their end. With no visibility into the Marseille office, networks or servers, I’m left to wonder, suppose and guess at what the problem might be, […]
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When I heard that the Royal Bank of Canada is starting to outsource some services to India this year, I had an initially negative reaction. Like most people, I incorrectly assumed that if a bank has “Canada” in the name it would have some responsibility, even peripherally, to the welfare of the Canadian economy, job sector, level […]
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